Leadership

"The beacon"

Steve oversees National Alliance sales, marketing and account management teams, as well as operations. He has more than 40 years of experience, including lead roles at CIGNA, United HealthCare and Provident Life & Accident, driving national account and local group sales, product development and growth. There aren't many who know how to inspire success and achieve it. There aren't any like him.

"The connector"

Sarah oversees sales and account management for ASO account services in partnership with other Blue plans. She has also led our corporate customer experience and large employer product marketing divisions where she strategized and implemented consumer engagements. When it comes to bringing complexity down to earth, no one compares.

"The crowd-pleaser"

Brandon oversees operations and leads claims and customer service, where he has adapted his teams to provide excellent experiences amidst sustained account growth. He is the mastermind behind our Care Connected concierge service approach and has been instrumental in many innovative National Alliance initiatives. Everyone is his biggest fan because he makes everyone feel like one in a million.

"The standard-bearer"

Divya leads a large team of care managers who serve members along the continuum of clinical needs. She drives care management evolution, having created multiple National Alliance programs to better serve groups and members. She’s also held hospital executive positions focused on quality, patient safety and case management. The only thing that rivals how good she is at the work she does, is the good she does outside of it.

Kelly serves a critical role in National Alliance with responsibility for claims processing including coordination of benefits, appeals, medical records, batch integration as well as document control, audit and testing. A true solution-seeker with 20+ years of experience, you can trust her to take the lead and find a way.

"The champion"

Eddie's energy and enthusiasm make him a natural leader for our Customer Advocacy team. He knows that celebrating and supporting his staff is the key to developing World Class customer service advocates. Eddie is there in every way for his team - so they are motivated to provide great service.

"The solver"

Caroline excels across the sales and service relationships she builds with partner plans and groups, because she understands the challenges they're designing for, as well as the needs of the employers and employees they serve — and how to solve for them. The solutions to the challenges you face aren't always right in front of you — unless you're talking to her.

"The dynamo"

Brie Ruff leads National Alliance's Account Relationship Management team with a focus on delivering exceptional client service. Her broad experience across provider services, health plan operations, and account management provides her with a deep insight of client needs and challenges. Brie's infectious positivity and problem-solving approach ensure that client relationships are built on trust, collaboration and mutual success.

"The matchmaker"

Nikki Chapman leads the partner solutions team and, as the ultimate matchmaker in the business world, brings the right people to the table. With finesse as an internal liaison and a knack for governance, she connects the dots to create powerful alliances that deliver shared success. She's who you call when you don't know who else to call.

"The wordsmith"

Tory leads our communications and proposal team and is a wordsmith extraordinaire with a flair for creating insightful narratives. Armed with a keyboard, a cup of coffee and a thorough knowledge of ASO operations, she’s our secret weapon for showcasing how our strengths align with client goals. No question is too tough - just ask.

"The motivator"

Steve oversees the smooth integration of marketing and operational functions at National Alliance. He ensures accurate billing, clear reporting and timely responses to client requests. With a focus on delivering exceptional service, Steve and his team foster client satisfaction and operational efficiency. He brings more than 25 years of experience in customer service, product development, implementation and marketing.

"The example"

Karen leads a seasoned team of account executives who offer strategic account leadership. Her areas of expertise and focus include service delivery comprising both new group implementation and existing account retention, as well as project management, product development and marketing. She knows full well what it takes and means to win.